Returns
RETURN POLICY
EquipSupply retains the exclusive and sole right to determine as to whether an item may be returned, exchanged or order cancelled. Once an order is placed, EquipSupply has absolute discretion as to whether it can be returned or exchanged. You may return parts and whole goods within 30 days of the purchase date for a full product refund without a restocking fee if in new, sellable condition (original factory package, unused, unmarked). Please fill out the return form below prior to sending any product back to us. Customers are responsible for return shipping costs. Most products can be returned - however please check each product page description if that product can be returned.
To begin a return request, please fill out the form below - [return requests by phone are not permitted]:
After 30 days, returned goods are subject to a 15% restocking fee; and after 60 days, you should contact our customer service department at [email protected] to coordinate your return. Any refunds afforded to you in connection with returns will be for the actual cost of product(s) only; shipping and handling charges are non-refundable. However, if we determine that the goods were shipped to you in error, we will absorb the return freight, otherwise, all returns must be shipped prepaid. If dropped-shipped items were sent to you directly from the manufacturer and you wish to return such items, you will incur a 15% restocking fee if you return them to us. EquipSupply cannot accept returns of heaters which you have filled with fuel or oil or have operated. We do not accept returns for any food-related or consumable products. For items that have had their sealed packaging opened, EquipSupply retains the right to approve or deny return requests.
Missing/Damaged Products
You must report damaged or missing item(s) within 5 business days by contacting us at: 877-796-8884 or by sending an email to: [email protected]. Please be sure to include your order number, contact information and information regarding the package's status and/or what contents are missing or damaged. You also must keep the original box & packing material in case we decide to open a loss/damage claim with the carrier. You may be required to complete claim forms for the carrier. In some cases we may ask for your assistance to ensure that all forms requested by the carrier are completed which may include providing us with photos of the damaged package/item for carrier inspection. We may also need your assitance to make sure that the items are returned to the carrier per their instructions or to us. We will discuss possible return shipping options when you you report the damaged shipment. We will ship out a replacement once we have received and inspected the original item to determine the damaged status. If you need the item sooner, you can place a new order for the same product. Once your damaged item is returned and inspected, you will be issued a product refund at that time. We appreciate your cooperation and patience through this process.
WARRANTY
EquipSupply warrants only those products that it manufacturers or which it ships incomplete (i.e., products which do not contain all the required parts, components or accessories). EquipSupply honors the warranty policies of each manufacturer of the products that EquipSupply sells. You should refer to the product’s owner’s manual to determine the manufacturer’s warranty terms and conditions. If you have new equipment that needs warranty repair, you should contact the manufacturer to determine warranty processing. We will not exchange new equipment for defective equipment. Any warranties granted to you by us are done so at our sole discretion. All merchandise listed in this Web site is “as is” (to the extent allowed by law). Unless, otherwise, stated herein, equipsupply.com disclaims all warranties, including, but not limited to, warranties of implied warranty of merchantability and implied warranty of fitness for a particular purpose. EquipSupply disclaims any liability for product defect claims that are due to product misuse, improper product selection and/or misapplication; and any description, picture or other information communicated does not express or imply a warranty that the products are merchantable or fit for a particular purpose. EquipSupply's liability in all events is limited to, and shall not exceed, the purchase price paid for the product that gives rise to any liability. If your specific warranty issue is not or has not been addressed in the above terms and conditions, click here to complete the required warranty information form and we will promptly address your matter.